Cancellation policy

Recurring coffee deliveries

When you choose a subscription, you authorise recurring payments at the frequency and price shown at checkout. Your selected payment method is charged for each scheduled order. Shipping charges are additional and are shown in the recurring-payment terms at checkout. A one-time purchase does not create a subscription.

Cancellation and changes

To cancel future deliveries or request a change, email hello@janeirocoffee.com.au using the email address associated with your order. Include your order number and the change you need. Please contact us before the next scheduled payment; a request received after an order has been charged may not stop that order from being processed or dispatched.

Cancelling a subscription stops future recurring orders. It does not automatically cancel or refund an order already processed. If an order has already been charged, contact us promptly so we can check its fulfilment status. Our returns and refund policy applies to supplied products, and your Australian Consumer Law rights remain unaffected.

Your details

Keep your delivery and contact details current. Contact us before your next scheduled order if your address, preferred grind or other requirements change. We will confirm the changes we can make before they apply.